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Postal address P.O. Box 1620 Alpharetta, GA 30009 -1620 Telephone In Metro Atlanta (678) 942-2300 Toll Free (800) 545-7742 Customer Service: Extension 2 Claims: Extension 3 Claims Adjuster: Please click for a list of adjusters and their extensions. To Report a New Claim 24 hours a day 7 days a week: Toll Free (877) 277-7740 Fax 678-942-2310 Office Hours Normal Hours: Monday Through Friday 8:00 AM to 4:00 PM EST Underwriting Customer Service: Monday Through Friday 8:00 AM to 5:00 PM EST Claims Department: Monday Through Friday 8:00 AM to 4:00 PM EST Voice Response System: 24 Hours/Day 7 Days/Week Electronic mail (Questions only, No binding). Customer Service: custserve@esicinsurance.com Underwriting: underwriter@esicinsurance.com Marketing: gamarket@esicinsurance.com Claims: claims@esicinsurance.com Subrogation: subro@esicinsurance.com